Privacy Policy

At OurHomeHelpers, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our website to get matched with trusted home improvement professionals.

1. Information We Collect

When you use our service, we collect information you explicitly provide to us, including:

• Contact Information: Your full name, email address, and phone number.
• Project Information: The type of service you need, your project timing/urgency, and the zip code of your home.
• Technical Information: Your IP address, browser type, operating system, and details about how you interact with our website.

2. How We Use Your Information

We use the information we collect from you to:

• Match you with qualified, local contractors and solar partners in your area.
• Allow our matched partners to contact you with obligation-free estimates and project proposals.
• Operate, maintain, and improve our website, user flow, and overall quality of service.
• Prevent fraudulent requests and maintain the security of our platform.

3. How Your Information is Shared

We do not sell or rent your personal information to third-party marketers. Your information is shared strictly under the following conditions:

• Matched Partners: When you submit a request, your project details, contact info, and zip code are shared with up to 4 licensed contractors or solar partners who can fulfill your request.
• Service Providers: We may share data with service providers who help run our platform (e.g., hosting, validation, and database services) under strict confidentiality agreements.
• Legal Obligations: We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Telephone Consumer Protection Act (TCPA) Consent

By submitting your phone number and email address on our platform, you provide your express written consent to be contacted by OurHomeHelpers and up to 4 of our local partners. This outreach may include phone calls, emails, text messages (SMS), automatic dialing systems, and pre-recorded voice messages regarding offers and estimates. You acknowledge that consent is not a required condition to make any purchase. Message and data rates may apply.

5. Your Rights and Choices

You have control over how your information is processed:

• Opt-Out of Communications: You can opt-out of receiving future SMS updates by replying "STOP" to any automated text message you receive, or by clicking the "unsubscribe" link in email communications.
• Data Requests: You may request access to, or deletion of, your personal contact information from our databases by reaching out to us directly.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: privacy@ourhomehelpers.com